Terms & Conditions

1. About these terms

These terms apply when you book or enquire about services from Soloshine Cleaning Services (“we”, “us”). By making a booking you agree to them. Please read them alongside our Privacy Policy.

2. Our services

We provide residential cleaning, laundry, and — by quotation — facility and commercial cleaning across Manchester and surrounding areas. For facility and commercial work we provide cleaning only (no electrical, HVAC or maintenance work).

3. Bookings and quotes

A request made through the website (including the price calculator) is a request, not a confirmed booking. We'll confirm the details, date and final price with you. Prices shown online are estimates and may change based on the actual size, condition and requirements of the job.

4. Pricing and payment

• Prices are in pounds sterling (£) and include any stated add-ons.
• Payment is taken in advance — by card, by bank transfer, or before the service. We do not offer payment on the day.
• Card and bank payments are handled securely by our payment processor.

5. Cancellations and rescheduling

If you need to cancel or move a booking, please give us as much notice as possible and we'll do our best to rearrange at a time that suits you.

6. Access to your property

Please make sure we can safely access the property at the agreed time, with any instructions we need (keys, codes, parking). If we cannot gain access at the agreed time, a charge may apply.

7. Laundry — care, damage and loss

We treat every item with care. Please check items on delivery and tell us within 48 hours if anything is missing or damaged, so we can put it right fairly. Some items may be unsuitable for certain processes; where we're unsure we'll ask you first. We follow garment care labels where present.

8. Our responsibilities

We will carry out our services with reasonable care and skill. We are not responsible for pre-existing damage, wear and tear, or issues we could not reasonably have foreseen. Nothing in these terms limits liability that cannot be limited by law.

9. Complaints

If something isn't right, please contact us at info@soloshine.co.uk and we'll do our best to resolve it quickly.

10. Changes and governing law

We may update these terms from time to time; the current version is always on this page. These terms are governed by the laws of England and Wales.